General Motors made the controversial decision to stop offering Apple CarPlay and Android Auto in new EVs, but it might be second-guessing that call now. Just as the first 2024 Chevrolet Blazer EVs started hitting the streets, well-documented troubles with the SUV’s software have led the automaker to issue a stop-sale while it develops a fix.
Chevy announced the stop-sale last Friday, with the automaker’s VP of global quality, Scott Bell, telling Automotive News, “We’re aware that a limited number of our customers have experienced software-related quality issues with their Blazer EV. Customer satisfaction is our priority, and as such, we will take a brief pause on new deliveries.”
Blazer EV owners will be contacted and can get a software update from a dealer to fix the problem. The problems first came to light through two publications’ experiences with the SUV, in which a journalist was stranded at a rural charging station. Edmunds published its account of long-term testing of the EV, noting that it had 23 problems with the vehicle. It said the Blazer EV had “the single longest list of major faults we at Edmunds have ever seen on a new car.”
GM’s decision to cut the massively popular phone interfaces was surprising but not entirely unexpected. Automakers have been salivating over the opportunity to charge subscription fees and generate revenue from in-vehicle technology interfaces, and its move to an in-house system would give it more control over that process. It will be interesting to see if GM sticks to its plan, however, as a vast number – 80% by Apple’s account – of new car buyers demand the features. Turning off buyers to generate a few dollars from a heated seat subscription seems like the wrong call, but here we are.
